Luna Lace

At EVE&CO., we’re committed to delivering high-quality fashion and ensuring a smooth shopping experience. If your item arrives damaged or defective, you’re eligible for a return within 30 days of receiving your order.

1. Return Policy

1.1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be damaged or defective upon arrival.

• It must be unused, unworn, and in its original condition.

• All original tags must remain attached.

• The item must be returned in its original packaging.

• You must provide proof of purchase (e.g., receipt or order confirmation).

1.2. Requesting a Return

To start a return process, email us at care@theeveco.com with the following details:

• Your order number

• Clear photos of the damaged or defective product

• A brief description of the issue

If your return is approved, we will provide:

• ✅ A prepaid return shipping label (for eligible returns)

• ✅ Detailed return instructions

Please note: Items returned without prior authorization will not be accepted.

2. Damaged, Defective, or Incorrect Items

We recommend inspecting your order upon delivery. If you receive an item that is:

• Faulty or damaged

• Incorrect (wrong item shipped)

Please contact us promptly at care@theeveco.com. Our team will review the issue and arrange a replacement or refund as needed.

3. Non-Returnable Items

Due to hygiene standards and store policy, certain items cannot be returned:

• Bodysuits & swimwear

• Lingerie & undergarments

• Accessories & jewelry

• Final sale items and gift cards

Items marked as Final Sale are not eligible for return or exchange.

4. Exchanges

Need a different size, color, or style? We suggest:

1. Requesting a return for the original item

2. Once approved, placing a new order for the item you want

This helps us process and ship your new item faster.

5. Refunds

5.1. Refund Process

Once we receive and inspect your returned item, you’ll be notified of the refund status:

• If approved, a refund will be issued to your original payment method within 7–10 business days.

• If rejected, we will provide an explanation.

5.2. Refund Timing

Processing times may vary depending on your bank or payment provider. If your refund doesn’t appear after 10 business days:

• Check your bank or credit card account

• Contact your payment provider for updates

• If needed, reach out to us at care@theeveco.com

6. Return Shipping Costs

• If your return is due to a defective or damaged product, EVE&CO. will cover return shipping and send you a prepaid label.

• For all other return reasons, customers are responsible for shipping costs. We recommend using a trackable shipping method to ensure safe delivery.

7. Order Cancellations & Address Updates

• Cancellations: Orders are processed quickly. To request a cancellation, contact care@theeveco.com within 12 hours of placing your order. After this period, we may not be able to cancel the order.

• Address Changes: Please notify us of any shipping address changes within 12 hours of order placement.

8. Contact Us

For any questions regarding returns, refunds, or order issues, you can reach us at:

📧 care@theeveco.com
(Our support team is available Monday to Friday, 9 AM – 6 PM GMT.)

9. Policy Revisions

This policy was last updated in 2025. EVE&CO. reserves the right to update this policy at any time. The latest version will always be available on our website.

Your Satisfaction, Our Promise
At EVE&CO., customer happiness is at the heart of everything we do. Our policies are designed to be fair, clear, and supportive. If you ever need help, just reach out — we’re here for you.