Refund policy

Return & Refund Policy
At EVE&CO., we’re committed to delivering high-quality fashion and ensuring a smooth shopping experience. If something isn’t right with your order, we’re here to help.

1.Return Policy

1.1 Eligibility for Returns
We accept returns for both defective and non-defective items under the conditions below

.Defective / Damaged / Incorrect Items
You may qualify for a return, replacement, or refund if:

• The item arrives damaged, defective, or faulty
• You received the wrong item
• The product has a manufacturing defect

Conditions:

• The issue must be reported within 30 days of receiving your order
• Proof of purchase is required (receipt or order confirmation)
• Clear photos showing the issue must be provided

Non-Defective Returns (Change of Mind, Wrong Size, etc.)

You may return eligible non-defective items if:

• The item is unused and unworn
• Original tags remain attached
• The item is returned in original packaging
• Return request is submitted within 30 days of receiving your order

Please note:

• Customers are responsible for return shipping costs for non-defective returns
• Original shipping fees are non-refundable

1.2 Requesting a Return

To start a return request, email us at:care@theeveco.comPlease include:

• Your order number
• Photos (if item is damaged or defective)
• Brief description of the issue or return reason

If approved, we will provide:
✓ Return instructions
✓ Prepaid return label (for eligible defective returns)
Please note: Returns sent without prior authorization will not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is:

• Damaged
• Defective
• Faulty
• Incorrect

Contact us immediately at: care@theeveco.com Our team will review the issue and arrange:

• Replacement
• Store credit
• Refund (when applicable)

3. Non-Returnable Items

Due to hygiene standards and store policy, certain items cannot be returned:

• Bodysuits & swimwear
• Lingerie & undergarments
• Earrings & certain jewelry items
• Final Sale items
• Gift cards

Items marked as Final Sale cannot be returned or exchanged.

4. Exchanges

Need another size, color, or style? Submit an Exchange Request.
Once approved:

• Customers cover a small shipping fee
• We’ll ship the replacement item as quickly as possible

5. Refunds

5.1 Refund Process

Once we receive and inspect returned items: If approved:

• Refunds are issued to the original payment method within 7–10 business days

If rejected:

• We will explain why the return was not approved

5.2 Refund Timing

If your refund has not appeared after 10 business days:

• Check your bank account
• Contact your payment provider
• Contact us at care@theeveco.com

6. Return Shipping Costs

Defective / Damaged / Incorrect Items

• EVE&CO. covers return shipping costs
• A prepaid shipping label will be provided when applicable

Non-Defective Returns

• Customers are responsible for return shipping costs
• We recommend using tracked shipping methods

7. Order Cancellations & Address Updates

Cancellations

Orders are processed quickly.
Cancellation requests must be submitted within 12 hours of placing your order.
After this period, cancellations may not be possible.

Address Changes

Shipping address updates must be requested within 12 hours of placing the order.

8. Contact Us

Questions about returns, refunds, or exchanges?
Contact:care@theeveco.com
Support Hours : Monday – Friday9:00 AM – 6:00 PM GMT

9. Policy Revisions

This policy was last updated in 2026.EVE&CO. reserves the right to update this policy at any time.
The latest version will always appear on our website.

Your Satisfaction, Our Promise

At EVE&CO., customer satisfaction is at the heart of everything we do.
Our goal is to make every shopping experience simple, transparent, and enjoyable.
If you ever need help, we’re here for you.